Practice
Hospitality by Design
Experienced operators where service, assets and people must perform together.
Practice lead: Dave
Talk to usThe executives behind it
Who leads Hospitality by Design
- Seats they fill
- Hotel, venue and tourism operating leadership
- Typical background
- Operators who have run hotels, venues and tourism organizations through change and growth.
- The bar
- Our executives average 25+ years of experience, much of it at the highest level of the companies they led.
Inflection points we solve
The moments we are called in for
Uneven site performance
Some locations thrive while others drag on results.
A leadership gap at a property
An operator is needed in the seat now.
Growth or repositioning
New assets, brands or markets need experienced hands.
Service slipping
Guest experience and team stability need attention.
How we work
Diagnose, Design, Deploy
01
Diagnose
A fixed-scope Sprint, two to three weeks, led by the executive who would do the work. You keep the findings either way.
Read operations, service and people across your properties.
02
Design
We build the plan with you, around your people, budget and systems, and put the right mix of executives on it.
Design the operating standard and leadership plan for each site.
03
Deploy
We embed and do the work, starting with the low-hanging fruit. One accountable lead, one cadence, one scorecard.
Embed operators, run the standard and build your own leaders.
Talk to the executives who would do the work.
Tell us what is in front of you. A TPG executive who has run it before will follow up.
Talk to us