Multi-Location Performance

1. Every location has a leader who owns its results.

2. Site leaders are coached at least monthly, not just reviewed.

3. We have ready-now replacements for our most important site leader roles.

4. Every location runs from the same playbook.

5. A customer gets the same experience at our best and our weakest location.

6. New locations reach target performance on a predictable timeline.

7. We see sales, labor and margin by location every week.

8. We know why our top and bottom locations differ, and we act on it.

9. Labor scheduling matches demand at each location.

10. Frontline turnover is tracked by location and trending down.

11. New frontline hires are trained the same way everywhere.

12. Frontline teams can fix common problems without calling a manager.

13. When we roll out a change, every location adopts it within a set window.

14. Good ideas from one location spread to the others.

15. We could open or acquire more locations without straining the ones we have.