Technology & AI

1. Our core systems could handle twice our volume without breaking.

2. We know every system and software license we pay for, and who owns each one.

3. Our systems talk to each other without people re-keying data.

4. Leaders get the numbers they need without asking someone to build a spreadsheet.

5. We trust our data enough to make big decisions on it.

6. There is one source of truth for customers, revenue and operations.

7. We have tested our backups and could recover from ransomware within days.

8. Access is removed the same day someone leaves.

9. We have a written security plan and someone accountable for it.

10. We have used AI to remove real work or cost, not just to experiment.

11. We have clear rules on what data can and cannot go into AI tools.

12. We have a short list of AI use cases ranked by value.

13. Someone senior owns the technology roadmap and ties it to the business plan.

14. Technology projects finish on time and deliver what they promised.

15. We get good value from our IT vendors and know what we are paying for.